FAQ

ORDERS:

 

How can I buy a product?

To buy a product on www.ZYDO.com, access the collection or product type of interest and select a product from among those on offer. Once you have made a selection, you will be presented with a complete description of the product, images and price. To select a product, click “Add to Cart”, and the item will be added to your cart, which is always accessible at the top right corner of the page.  At the end of the selection process, return to cart and click “Checkout”. Follow the instructions to register your personal information and payment.

Do the prices include taxes?

The prices indicated on the website are in US dollars excluding taxes. We charge state, county and local tax as required by applicable law.

Can I cancel an order?

If for any reason you are not satisfied with your purchase, you may return it within 14 days from the day the jewelry arrived at the address provided. You will not be charged any restocking or return fees. In case of returns, the buyer is responsible for return shipping costs. Please refer to the Return Policy. Returns made in accordance with the policies set out in the Return Policy section, will be promptly refunded.

If you wish to cancel a special order, please send an email as soon as possible to store@zydoamerica.com, indicating that you want to cancel the purchase. Special order items are not subject to the standard return policy.

 

 

PAYMENTS:

 

What are the available payment methods?

To offer a convenient checkout process for our buyers, we accept all major credit cards and popular digital payment methods. You can pay for your purchases directly with your credit card or through your own PayPal, Apple Pay, or Google Pay account.

Is it safe to use my credit card for payments?

www.ZYDO.com uses a Shopify store, which is fully secure and completely safe. Shopify is certified PCI Compliant (The Payment Card Industry Data Security Standard). This compliance extends by default to all stores powered by Shopify, ensuring our shopping cart and e-commerce hosting is secure.

What is the CVV/CVC/CCID code?

A verification code (CVV, CVC) or identification code (CID) is a security code enabling the institution that issued the credit card to verify the holder’s identity, preventing possible frauds. This is because these codes are not present in the card’s magnetic strip. For Mastercard and Visa cards, the code consists of three digits, i.e. the last three printed on the back of the card in the signature line. For American Express it consists of a four digit code in the front of the card on the right side over the card number.

What is PayPal?

PayPal is a simple online payment method offered as an alternative to credit cards. The PayPal transaction is very similar to that of an ordinary banking account, from which you can send or receive money and make fast and safe online payments. PayPal also processes credit card transactions and it is the chosen service of millions of online retailers. For further information, please go to www.paypal.com.

Can I request an invoice?

ZYDO shipments are always accompanied by an invoice.

 

 

 

SHIPMENTS:

 

What are the shipment times and methods?

Shipping timeframes depend largely on available stock. Items that are in stock are usually dispatched within 4 days of receiving the order. If an item is not in stock, you will be informed immediately. Most items that are not in stock at the time of purchase are made to order at our factory in Valenza, Italy. Please allow an estimated timeframe of 4-6 weeks for shipping. If this timeframe varies for any reason, you will be contacted in a timely manner.

If you are ever concerned about the stocking status of a particular piece, please contact us and we will clear up any questions you might have.

We will ship with any of the world’s trusted carriers like FedEx, UPS, EMS, TNT, and USPS completely free of charge. If necessary, we might also utilize armored services such as Brinks, Malca Amit, and Ferrari Express. Decisions will be based on where the package is going and how large it is. We will notify you once your package has been shipped either by email or by phone.

To which countries are the products shipped?

Currently shipments are made only in the continental United States, Alaska and Hawaii.

Are shipments safe?

Everything that leaves our store is fully insured against loss, theft and damage during its transit so you can rest easy knowing that your investment is protected and safe. All of our packages are insured by an independent third party insurance company.

What if no one is there to receive the products?

Due to the nature of our products and their value, every single one of the packages we send out will need an adult signature at the time of delivery. For insurance reasons, we are not able to ship our products if there is not an adult available to sign for the package upon delivery. You should indicate a shipment address where you are likely to be found, including all the necessary details.

What if the package is damaged or the number of items doesn't match the order?

If, at the time of delivery, the products are visibly damaged, please accept them with reservation or reject the delivery and contact our Customer Service at store@zydoamerica.com as soon as possible.

 

 

 

WITHDRAWAL & CHANGE:

 

Can I withdraw a purchase?

You are guaranteed the right of withdrawal without penalties and the refund of the price paid, from the time you close the order until 14 business days after receiving the goods. However, the right of withdrawal may not be exercised for products that are used, worn, washed and/or damaged, or if the original labels and tags (if applicable) have been removed. For any questions or further information please read the Return Policy section or contact us.

What are the procedures for returning a product?

If for any reason you are not satisfied with your purchase, you may return it within 14 days from the day the jewelry arrived at the address provided. You will not be charged any restocking or return fees. The only thing you will have to pay for is return shipping.

All jewelry must be in its original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Resizing of rings, bracelets, and necklaces done by the customer voids the return policy.

All returns must have a Return Authorization (RA) number. As such, to get an RA number, you will need to contact us prior to shipping it back. This number must be displayed on the outside of your box and will expedite the process.

We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Return shipments must be pre-paid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, the customer is liable.

If your purchase was a special order, we will notify you at the time of purchase. Special order items are not subject to standard Return Policy.

For any questions or further information please read the Return Policy section or contact our Customer Service at store@zydoamerica.com.

Will I be fully refunded?

If you return your purchase in accordance with the procedures and terms set out in the Return Policy, we will send you an email confirming acceptance of return of goods and credit you in full. Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.

How can I contact you?

The quickest and most convenient way to contact us is to fill out the form in the contact us section of the web site. You can also email us at store@zydoamerica.com or call us at 1-888-452-1214.

Customer Service personnel will be glad to respond to any problem, need, request for advice or feedback.