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ZYDO.com has a large collection in our warehouse. As such, most of what you see on the site is in stock and will ship within 4 business days of a completed transaction. We will notify you that your package has left either by email or by phone.
That being said, a lot of the time, due to a high volume of orders or due to the item being on backorder, we simply cannot get the item out in that timeframe. If this is the case, we will get in touch with you in a timely manner and sort out either a reasonable timeframe for you to receive your order or find something else that suits your tastes. If you have already paid but the item is not in stock, we will be happy to refund your money or place an order for that item for you. We are not in the business of holding your money hostage and the transaction will be refunded in the same manner it was applied.
It is also important to keep in mind that Italian Jewelry of America Inc and/or ZYDO S.R.L. sell across multiple platforms such as the website, to dealers, to retailers, at trade shows, and we often have pieces out on memos to different stores around the world. As such, it is always possible, however highly unlikely, that slight shipping delays can occur. If you are ever concerned about the stocking status of a particular piece, simply contacting us will clear up any questions you might have.
We will ship exclusively in the United States with any of the world’s trusted carriers like FedEx, UPS, EMS, TNT, and the USPS completely free of charge. Decisions will be based on where the package is going and how large it is.
Everything that leaves our store is fully insured against loss, theft, and damage during its transit so you can rest easy knowing that your investment is protected. All of our packages are insured by an independent third party insurance company. Obviously, some of the time an item will exceed the limits of the insurance policy. In such cases, we will use armored services such as Brinks, Malca Amit, and Ferrari Express to get your package to you on time and in immaculate condition. AGAIN, YOU WILL NEVER INCUR ANY SHIPPING CHARGES.
Please note that due to the nature of our products and their value, every single one of the packages we send out will need an adult signature at the time of delivery. For insurance reasons, we are not able to ship our products if there is not an adult available to sign for the package upon delivery. You should indicate a shipment address where you are likely to be found, including all the necessary details.