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As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment. If for any reason you are not satisfied with your purchase, you may return it within 10 days from the day the jewelry arrived in the address provided. Everything we sell is authentic and new. We are serious about our products and have no reason to hide behind ridiculous restocking and return fees. The only thing you will have to pay for is return shipping.
All jewelry must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents (if any). Resizing of rings, bracelets, and necklaces done by the customer voids the return policy.
All returns must have a Return Authorization (RA) number. As such, to get an RA number, you’ll need to get in touch with us prior to shipping it back. This number must be displayed on the outside of your box and will expedite the process.
Returns will be credited in full.
Credit will be issued in the same form that your payment was made. We cannot refund you cash for a purchase you made with a credit card.
We expect the same level of security and shipping when you are getting the package back to us. All returns must be shipped with a traceable courier such as UPS or USPS. Do not ship via FedEx, as FedEx does not insure jewelry valued above $500. Return shipment must be prepaid and fully insured for the amount you expect credit. Collect shipping will be refused. In case of a loss or damage, customer is liable.
If your purchase was a special order, you are not subject to the standard return policy. Due to their specialized nature, these items usually cannot be returned. If your item is a special order item, we will notify you at the time of purchase. This mostly applies to jewelry that is not in stock and has to be ordered.